Riyadh: The 2024 Health Sector Transformation Program report confirmed significant progress by the Kingdom of Saudi Arabia in expanding access to comprehensive healthcare services-one of the central objectives of Vision 2030 and a reflection of the Kingdom's commitment to providing equitable, integrated care for all residents.
According to Saudi Press Agency, 97.4 percent of populated areas, including remote regions, are now covered by essential healthcare services, compared to 84 percent in 2019. This improvement was achieved through the expansion of healthcare facilities, mobile clinics, and enhanced digital health services that ensure care is available wherever it is needed.
The report also highlighted the Kingdom's adoption of advanced technologies to improve public health outcomes through a wide array of virtual services. These innovations, connected to hospitals across regions, have boosted healthcare delivery efficiency, addressed gaps in specialist availability, and fostered sector-wide innovation.
A notable example is the Sehhaty app, which now offers 49 healthcare services and has supported more than 31 million users. In 2024 alone, the platform facilitated over 51 million virtual consultations and appointments.
Additionally, the Ministry of Health's unified call center (937) responded to over 10 million calls last year, offering medical consultations, e-prescriptions, appointment bookings, and other support services. The center recorded a 94 percent satisfaction rate, underscoring public trust in the quality and responsiveness of its services.
The report also cited several innovative initiatives aimed at improving accessibility, such as virtual pharmaceutical consultations and remote inpatient visits. Thousands of patients across the Kingdom have benefited from these efforts, which support the digital health transformation and ensure timely, inclusive healthcare access-regardless of location or population density.