Riyadh: The Board of Grievances' call center handled 81,054 calls in 2024. Operating through the unified number 920000553, the center achieved an 89% first-call resolution rate and a 93% service satisfaction rating.
According to Saudi Press Agency, the center provides a range of services, including inquiries about session schedules and case status, assistance with the MOEN electronic platform, court referrals, case tracking, information on administrative, financial, and functional transactions, and technical support for the board's electronic systems.