Makkah: As part of the comprehensive transformation of Saudi Arabia's Hajj and Umrah ecosystem, the 'Hajj Without Luggage' initiative has emerged as a key project implemented by the Ministry of Hajj and Umrah in cooperation with relevant entities. The initiative aims to improve pilgrims' experience from the moment they leave their countries until their return by reducing traditional logistical burdens related to luggage and offering a smoother, more comfortable travel model based on integration among operational and service entities.
According to Saudi Press Agency, for the first time, the initiative is being applied this year to all international pilgrims, reflecting its comprehensive scope and expanded reach in serving pilgrims arriving from around the world without exception. It has also contributed to a qualitative shift in expediting procedures, reducing the time needed to complete pilgrims' procedures from 120 minutes to just 15 minutes.
The service is based on shipping pilgrims' luggage directly from their accommodation in their home countries to their accommodation in Makkah or Madinah, while the same process applies to their return journey. Specialized logistics companies receive, transport, process, and track the luggage until final delivery, without requiring pilgrims to carry it through the various stages of travel.
This model has helped reduce congestion at airports, accelerate arrival and departure procedures, and ease burdens on pilgrims, particularly the elderly and patients. The service relies on technical and operational integration among companies serving international pilgrims, airport baggage-handling service providers, and digital systems. Pilgrim and luggage data are linked electronically through the Nusuk platform, ensuring tracking throughout all stages of the journey and enhancing accuracy and security.
The initiative aligns with Saudi Vision 2030 objectives to develop the Hajj and Umrah sector and raise the efficiency of services provided to pilgrims through innovative solutions that improve service quality and reduce operational effort.