Makkah: The General Authority for the Care of the Affairs of the Grand Mosque and the Prophet's Mosque has worked on building an integrated digital environment to enhance performance efficiency and raise the quality of services provided to worshippers. It has increasingly employed modern technology and digital tools to serve Umrah performers, worshippers, and visitors through an integrated strategy, in line with the digital age, supported by the skills, capacities, and distinguished performance of the authority's employees and affiliates, achieving the highest levels of quality, productivity, and efficiency in their assigned tasks. The aim is to enable worshippers to easily and smoothly access all services and comply with organizational regulations.
According to Saudi Press Agency, the authority noted that during 1446 AH, its digital portal launched 217,000 words of translated digital content, 2,512 digital pages, and 240 visual and audio materials in seven languages to serve pilgrims.
It said that it had launched eight digital services for worshippers, benefiting 3,619,608 visitors, covering bookings for worshippers, enriching their experience, and enhancing beneficiary feedback. Among these were the unified transportation service in the two holy mosques and the central reporting system. It also launched five seasonal digital services, benefiting 1,248,423 applicants. These services enabled them to apply for itikaf, obtain iftar and seasonal job permits, and access the sermons of the two holy mosques, including the Arafah sermon. The authority also handled 12,723 seasonal reports.
It pointed out that it launched eight institutional systems to support digital transformation, including the volunteering platform, technical support portal, project management, innovation, internal communication, unified access, and operational compliance. It also developed computer vision and crowd management systems using advanced technologies, linking them to 2,500 cameras and five crowd management systems. It also worked on integration with government entities to enhance the beneficiary experience and ensure data governance through several smart applications such as Nusuk and Tawakkalna, in addition to other entities.
The authority also introduced nine advanced cybersecurity systems to enhance digital data protection, supported by 17 technical and operational standards that ensure the quality and security of digital infrastructure. It implemented 13 detailed procedures to apply policies and regulate technical processes, three main plans to face digital threats and emergencies, in addition to 19 policies that were approved and published.