Riyadh: The General Authority for Survey and Geospatial Information (GEOSA) has successfully obtained the ISO 20000-1:2018 certification for its information-technology (IT) service management. This certification acknowledges the excellence of its data center systems and procedures.
According to Saudi Press Agency, this achievement underscores GEOSA's dedication to adhering to international standards and best practices in IT service management. The ISO 20000-1:2018 certification serves as a global benchmark, mandating the creation of an integrated IT service management system. The certification focuses on enhancing the quality and efficiency of technical services provided to beneficiaries, as well as ensuring the continuity and operational readiness of data centers.
The certification also emphasizes crucial areas such as governance controls, risk management, compliance with regulations, user satisfaction, digital experience enhancement, and the development of measurable and continuously improving technical processes.